General Terms & Conditions
All references to “the Company””, “we”, “us” and “our” in these terms and conditions are deemed to refer to “Worx SA” and its distribution partner, Positec which is a Propriety Limited (PTY) LTD in the Republic of South Africa. All references to “you” and “your” are deemed to refer to any user and /or visitor of www.worxsa.co.za (“website”).
These terms and conditions (“Terms and Conditions”) govern your use of the website.
The Company permits the use of this website subject to the Terms and Conditions (“Terms and Conditions”). By using this website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this website if you do not agree to the Terms and Conditions.
You may only use the Website if you are 18 years of age or older. If you are under 18, you may use the Website only with the involvement of your parent or legal guardian.
You agree that you will not use any device, software or other instrument to interfere or attempt to interfere with the proper working of this Website. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Company representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
You may not use the website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
You may not display, publish, copy, print, post or otherwise use the website and/or the information contained therein for the benefit of any other website without the express prior written consent of an authorised Company representative. Please note that this is covered by the copyright laws of South Africa.
The contents of this Website, including any information, software, icons, text, graphics, lay-outs, images, sound clips, trade names, logos, trade-marks and service marks are protected by law, including but not limited to copyright and trade mark law, and are owned by or licensed to the Company.
No lisence to or right in any of such contents is granted to or conferred upon you. Any unauthorized use, distribution or reproduction of the said contents is prohibited. To obtain permissions for the commercial use of any content on this site contact our Admin Manager at +27 87 073 6300 or email info@worxsa.co.za
Any person who accesses this website or relies on this website or on the information contained in this website does so at his or her own risk. While the Company takes reasonable measures to ensure that the contents of this Website are accurate and complete, the Company makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of this website or as to the accuracy, completeness or reliability of any information on this website.
All information provided on this website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law. The Company does not accept any responsibility for any errors or omissions on this website.
In addition to the disclaimers contained elsewhere in these Terms and Conditions, the Company also makes no warranty or representation, whether express or implied, that the information or files available on this Website are free of viruses, spyware, malware, Trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise or jeopardise the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way.
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
The company shall not be liable for any direct, indirect, incidental, special or consequential injury, loss or damages which might arise from your use of, or reliance upon, any material or content contained in, or inability to use, and/or unlawful activity on, the website and/or any linked third party website. You hereby indemnify the company against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website and/or any linked third party website.
The Company reserves the right to update and/or amend the Terms and Conditions from time to time and without any notice, and you are accordingly encouraged to check the website regularly. Any such change will only apply to your use of this website after the change is displayed on this Website. If you use this website after such updated or amended Terms and Conditions have been displayed on this website, you will be deemed to have accepted such updates or amendments.
We will use reasonable endeavors to maintain the availability of the Website, except during scheduled maintenance periods, and reserve the right to discontinue providing the website or any part thereof with or without notice to you. The Company may in its sole discretion terminate, suspend and modify this website, with or without notice to you. You agree that the Company will not be liable to you in the event that it chooses to suspend, modify or terminate this Website.
These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.
These Terms and Conditions of Sale govern the sale of products (“Goods”) by the Company to you via the Website. The Terms and Conditions of Sale are in addition to the terms and conditions of use of the Website, which can be posted or emailed to you on request. Once you tick the box labelled “I accept”, these Terms and Conditions of Sale form a legally- binding agreement between you and the Company. You may contact us via email at info@worxsa.co.za to obtain a full record of your transaction. We will in any event confirm all your purchase orders with you via email.
To place an order you will need to open an account which is made as quick, easy and as safe as possible for you. This will enable us to process your orders efficiently and accurately. Please follow the step-by-step process once you have added your items to your “shopping cart” and are ready to “check out”. Regarding the safety of your personal information provided, please see ‘Customer Privacy Policy’ above.
Payment can be made via the Website by:
- Online Payment – Credit/Debit Card, Instant EFT or Paypal
Once you accept these Terms and Conditions of Sale, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.
Our relationship and/or any dispute arising from or in connection with these terms and conditions of sale shall be governed by the laws of the Republic of South Africa. You agree to be subject to the exclusive jurisdiction of the South African courts.
Please see the general policies specific by product range.
Returns Policy
At Worx, we want you to love what you ordered. If something isn’t quite right, we’re here to help.
1. Return Window
You have 30 days from the date you receive your item to request a return in its original packaging. After this period, we unfortunately cannot offer you a refund or exchange. However, the standard warranty of 1 year +2 on registration has you covered for any manufacturing defect.
To be eligible for a return, your item must meet the following conditions:
- It must be in the same condition that you received it, unused.
- It must be in its original packaging with all tags attached.
- You must have the receipt or proof of purchase.
Non-returnable items include:
- Gift cards
Personalised or custom-made items - Sale items (unless marked as returnable)
To start a return, please contact us at info@worxsa.co.za or visit our Contact Us page
Note: Please do not send your purchase back. Once your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Defective/Wrong Items: If the return is due to our error (you received an incorrect or defective item), we will cover all return shipping costs.
Change of Mind: For standard returns, the customer will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
Once we receive and inspect your return, we will notify you if the refund has been approved.
Approved: You’ll be automatically refunded on your original payment method within 5-10 business days.
Late Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your bank, as it may take some time before your refund is officially posted.
Worx also reserves the right to replace, repair or credit the item at its discretion.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cookie Policy
This document informs users about the technologies that help this website achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using cookies) or use resources (for example by running scripts) on a user’s device while interacting with this website.
For simplicity, all such technologies are referred to as “Trackers” in this document, unless a distinction is required. Cookies are browser-based Trackers and are referenced specifically where applicable.
Some Trackers require user consent. Where consent is given, it may be withdrawn at any time using the options provided on this website.
This website uses first-party Trackers managed directly by the Owner and third-party Trackers provided by external services. The validity and duration of these Trackers vary depending on the provider and may expire when a browsing session ends.
Necessary
These Trackers are required for the website to function correctly and cannot be disabled.
Third-Party Trackers
Google Tag Manager
Experience
These Trackers improve user experience and enable interaction with external platforms.
Third-Party Trackers
Google Fonts –
Measurement
Trackers used to measure traffic and analyse user behaviour to improve website performance.
Marketing
Trackers used to deliver personalised advertising and measure campaign performance.
Users can:
- View which cookies are stored on their device
- Block cookies
- Delete cookies
Browser-specific cookie management instructions:
Opting Out of Interest-Based Advertising
Users may also opt out using industry platforms such as:
Consequences of Denying Consent
Disabling certain Trackers may limit functionality and user experience on this website.
Positec Germany GmbH
Schanzenstrasse 22
51063 Köln
Germany
Contact email: datenschutzeu@positecgroup.com
Personal Data
Any information that identifies or can identify a natural person.
Usage Data
Data collected automatically, such as IP address, browser type, pages visited, and session duration.
Cookie
Small data files stored in the user’s browser.
Tracker
Any technology used to track users, including cookies, scripts, and identifiers.
Courier delivery:
Courier companies do not deliver to P.O. Boxes or the post office. Someone must sign the waybill when receiving the parcel. If you cannot be present at the delivery address a work colleague or member of staff may sign on your behalf. Please note that shopping centres, estates, farms, mines, universities and large companies are difficult deliveries and will usually result in delayed delivery if specific address and details are not provided.
We please ask that someone be present at the delivery address during working hours to receive the parcel.
VERY IMPORTANT: Goods delivered MUST BE checked by the recipient to ensure parcel/s are in perfect condition/good order. The moment the recipient accepts and signs for the goods (received in good order), no recourse can be taken against the courier company or Brandroid. Should the goods or packaging be damaged, please refuse acceptance and contact us as soon as possible. If possible, photo’s of the goods and packaging are very helpful in our claiming process.
This Cookie Policy applies only to this website unless otherwise stated.