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If your WORX tool becomes defective due to faulty materials or workmanship within a period of 3 years from the date of purchase, we guarantee to do one of the following, though you may be required to pay shipping costs for return of the product to us and for shipment of the repaired/replaced product to you:

  • Replace or repair all defective parts, or,
  • Repair a defective unit, or,
  • Replace the unit with a new or reconditioned unit.
  • Registration online at www.worxsa.co.za within 30 days of purchase.
  • Without registration, only 24-months warranty will apply. Must show proof of purchase in the form of a valid receipt that displays the date and place of purchase.
  • The tool has not been misused, abused, neglected, altered, modified or repaired by anyone other than an authorized service center.
  • Defect or damage to the tool has not resulted from use of accessories or parts that are inappropriate for normal operation of the tool, or that are not designed for use with the
    tool.
  • The tool has been subjected to fair wear and tear.
  • The tool has not been used for trade or professional purposes.
  • The tool has not been used for rental purposes.
  • The tool has not sustained damage through foreign objects, substances or accidents.

If your WORX battery or charger becomes defective due to faulty materials or workmanship within a period of 2 years from the date of purchase, we guarantee to do the following, though you may be required to pay shipping costs for return of the product to us and for shipment of the repaired/replaced product to you:

  • Replace with a new or reconditioned one.

Your warranty does not cover batteries and chargers that have been abused or misused in any way or:

  • Components that are subject to natural wear and tear caused by use in accordance with
    operating instructions.
  • Unauthorized/improper maintenance/handling or overload is excluded from this
    warranty.

  • Replace with a new or reconditioned one

Your warranty does not cover batteries and chargers that have been abused or misused in any way or:

  • Components that are subject to natural wear and tear caused by use in accordance with operating instructions.

  • Unauthorized/improper maintenance/handling or overload is excluded from this warranty.

  • Natural wear and tear caused by use in accordance with operating instructions.

  • Unauthorized/improper maintenance/handling or overload is excluded from this warranty
    as are accessories such as bulbs, blades and bits, etc.

For warranty claims, please contact the WORX Helpline. You will need to submit a registration document or proof of purchase in the form of a valid receipt that displays date and place of purchase. Replacement tools do not come with a new warranty. The original tool’s warranty will continue from the original date of purchase.

WORX Helpline 010 824 4420

This limited warranty does not replace but is in addition to your statutory rights. This warranty does not apply to accessories supplied with the tool. This limited warranty applies only to the original purchaser and may not be transferred. All repairs and replacement tools will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.

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